The ₹99 fee is non-refundable once your ID profile has been activated and listed in the directory. If your payment is successfully collected but your ID profile is not activated due to a technical error on our side, you're entitled to a full refund.

Email [email protected] with your registered phone number and the payment reference from your Cashfree receipt. We'll confirm within 2 business days whether your case qualifies.

Approved refunds are processed within 5–7 business days of approval, credited back to the original payment method used at checkout (UPI, card, netbanking, or wallet, depending on how you paid via Cashfree).

There's no recurring auto-debit or mandate to cancel. Each ₹99 payment is a one-time charge covering one retention period — to stop, simply don't renew when your current period lapses. Check your paid-through date any time on your ID dashboard.

Questions about a payment or refund? Write to us at [email protected], or visit Support for our full contact details.