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Support

Questions about how a signal, a vault, or a match actually works — or something not behaving the way it should? Start with the answers below, or write to us directly.

What actually happens when I send a signal?

It goes into a sealed vault tied to you and that contact, with a 24-hour timer attached. Your contact receives no notification, no badge, and no indication anything was sent. If they send any signal back to you before the timer runs out, it's a match and you're both notified instantly. If the window closes with nothing sent back, the signal is permanently deleted — there's no record either of you can ever see.

Will the other person know I sent something if they don't send one back?

No. That's the whole design. An unreciprocated signal leaves nothing behind — no notification, no entry in their history, nothing you or they can look up later. Only a mutual signal ever surfaces.

What happens on a match — do we see which feeling the other person picked?

Yes. A match isn't just "you two connected" — you each see exactly which of the five signals the other person sent (Thinking of You, Miss You, Grateful, Apologetic, or Vibe Check), alongside your own.

Why can I only send three signals a day?

It's a deliberate limit, not a technical one. Three signals a day, one per contact, keeps every signal a genuine choice instead of something to spam or game.

Can I send more than one signal to the same person?

Not while an earlier one to them is still active. Once it resolves — matched or expired — you're free to send that person another.

Do I need someone's phone number to add them as a contact?

Yes — accounts and contacts on Intuitio are tied to phone numbers, which keeps the vault meaningfully private: you can only ever signal people you actually know.

I'm not getting push notifications for matches. What should I check?

Confirm notifications are enabled for Intuitio in your phone's system settings, and that you allowed the notification prompt the first time you opened the app. If it's still not coming through, write in below with your account's phone number (we never need your password) and we'll look into it.

How do I delete my account or my data?

Email us at the address below from the number your account uses, and we'll process the deletion. Any signals waiting in your vault at that point are deleted immediately along with everything else.

Still stuck?

Write to us directly

We read every message ourselves — no ticket queue, no bot.

[email protected]